Delivery & returns

At SimzFlo, based in London, United Kingdom, we strive to make your shopping experience as seamless as possible. Here you will find all the details regarding our delivery options for flowers, furniture, and home accessories, as well as our straightforward returns policy.

Delivery information

We deliver our beautiful flowers, stylish furniture, and unique home accessories throughout the UK. Our delivery options are designed to provide flexibility and convenience for your schedule. Please note that delivery times and costs may vary depending on the product type and your location.

Flowers: Fresh floral arrangements are typically delivered within 1-2 business days from the order confirmation. We offer standard and express delivery options.

Furniture & home accessories: Larger items, such as furniture, may require specific delivery arrangements. Our team will contact you to schedule a convenient delivery slot, usually within 3-7 business days. Smaller home accessories will be delivered via standard courier services within 2-4 business days.

You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its progress.

Our returns policy

We want you to be completely satisfied with your SimzFlo purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy.

Eligibility for returns:

  • Flowers: Due to the perishable nature of fresh flowers, returns are only accepted if the product is damaged or incorrect upon arrival. Please notify us within 24 hours of delivery with photographic evidence.
  • Furniture & home accessories: These items can be returned within 14 days of delivery, provided they are in their original condition, unused, and in their original packaging.

How to initiate a return: To start a return, please contact our customer service team at [[email]] or [[phonenumber]] with your order number and reason for return. We will guide you through the process and provide you with return instructions.

Refunds: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Need assistance?

Our dedicated customer service team is here to help with any questions you may have regarding delivery, returns, or any other aspect of your SimzFlo order. Whether you need to track a delivery, discuss a return, or simply have a query about our products, we are just a call or email away.

Contact us:

  • Email: [[samirasimi120607@gmail.com]]
  • Phone: [[07386757619]]
  • Visit our contact us page: Contact us

We are committed to providing you with an excellent shopping experience from start to finish.